ServiceNow

Risktec is proud to be a global partner of ServiceNow, leveraging over 20 years of expertise in Governance, Risk & Compliance (GRC) and Operational Technology (OT) to deliver innovative solutions within the ServiceNow partner ecosystem. Our partnership enables us to help you digitise, streamline, and automate your processes, driving efficiency and resilience in today’s dynamic business environment.

The comprehensive ServiceNow solution portfolio of Risktec encompasses all aspects of Integrated Risk Management (IRM), Security Operations, and Operational Technology (OT) within the ServiceNow platform. Our offerings include proprietary solutions such as Embark (detailed below) and specialised services tailored to meet OT requirements, including compliance with standards like IEC 62443.

Our consultants are highly skilled in both business consulting and technical solution delivery. This combination of expertise ensures that we provide the most suitable solution architecture for you, each tailored to align with their specific processes and objectives.

Overcoming complex IT challenges

With deep experience across Integrated Risk Management (IRM) and Operational Technology (OT), TÜV Rheinland is uniquely positioned to deliver tailored solutions that address the most complex challenges organisations face. This expertise is crucial for managing the complexity of technologies, protecting critical infrastructure, and ensuring regulatory compliance. We can accompany the process from start to finish with our one-stop solutions: We support you not only with the technical implementation and software configuration, but also provide tailored software consulting.

ServiceNow: Integrated Risk Management (IRM)

Risktec has an extensive track record of delivering successful Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) projects. Our strategic partnership with ServiceNow combines deep subject matter expertise with unparalleled platform knowledge, enabling us to drive meaningful outcomes for organisations worldwide.

With experience supporting major global companies on long-term and strategic IRM deployments, our expertise spans every aspect of IRM and GRC practices. Whether you’re starting your journey beyond IT, validating your current GRC posture, or crafting a clear and actionable GRC roadmap, TÜV Rheinland provides the guidance needed to unlock greater business value and deliver outcome-focused results through ServiceNow. Depending on your individual requirements, we offer both quick start implementations and holistic service solutions.

Our industries include:

Looking to get started with ServiceNow IRM? Quick start implementations with our “Embark”

Risktec understand the challenges of onboarding a new IRM tool following traditional implementation methods. That’s why we are proud to introduce Embark. This is our collection of comprehensive, competitively priced packages that are designed to provide you with everything that is needed to get the key ServiceNow IRM use cases up and running in as little as 10 weeks.

Smooth ServiceNow adoption with our Embark package

Risktec recognise that successfully onboarding and adopting a new software requires more than just a configured environment. That’s why each Embark package includes everything necessary for a smooth transition and effective adoption of the ServiceNow platform. By leveraging ServiceNow’s best practices and our expertise, you can quickly establish a comprehensive and effective IRM solution, ensuring you obtain value as soon as possible.

Key benefits of Embark:

  • Quick Implementation: Our experienced team will configure ServiceNow to meet your organisational requirements from as little as 10 weeks.
  • Use Case at Hand from Day One: We provide effective training to ensure your team can fully utilise the platform
  • Mastering Complexity: We have extensive experience advising our clients on GRC best practice. Each Embark package includes consulting and GRC/Process advisory around the chosen use case.
  • Leverage Best Practice: By utilising ServiceNow’s powerful out-of-the-box capabilities, we minimise the need for extensive customisation, enabling rapid deployment while maintaining high-quality standards.
  • Tailored Environment Configuration: In addition to setting up the use case at hand, each Embark package includes time for further customising the environment to align with your needs and company taxonomy.
  • Data Migration Support: Each Embark package includes a minimum of 16 hours of effort to assist you with populating import files, manipulating and loading data. This enabling you to leverage historical insights for informed decision-making.
  • Quick Return on Investments: Thanks to our streamlined implementation process, you’ll be up and running in record time, enabling you to experience the benefits far sooner than with conventional methods.

ServiceNow: Operational Technology

At Risktec, we understand that OT management extends far beyond cybersecurity. Industrial environments face growing challenges—not just from NIS2, CRA, and IEC 62443 requirements, but also from limited visibility, unplanned downtime, and fragmented IT-OT integration.

By leveraging ServiceNow’s Operational Technology Management (OTM), we help organisations bridge the gap between IT & OT, ensuring:

  • Real-time monitoring of SCADA, ICS, and CMDB assets to detect anomalies before failures occur.
  • Automated incident response workflows that minimise downtime and enhance safety.
  • AI-driven predictive maintenance, shifting from reactive fixes to proactive optimisation.
  • Seamless IT-OT integration, enabling automated, secure data exchange across environments.
  • End-to-end asset lifecycle management, from discovery to change control.

With deep expertise in both OT security and operational resilience, we ensure organisations leverage ServiceNow beyond security—driving efficiency, compliance, and risk-based decision-making.

Our approach to OT management

Strategy & Consulting

– Assess OT security, resilience, and operational requirements.
– Develop an OTM roadmap, aligned with risk and compliance needs.
– Ensure alignment with IEC 62443, NIS2, CRA, and regulatory frameworks.

Implementation & Integration

– Configure ServiceNow OTM for SCADA, ICS, and CMDB data integration.
– Automate OT asset discovery & monitoring in the CMDB.
– Map IT-OT data flows, ensuring process automation and risk correlation.

IT/OT Security & Risk Management

– Security Incident Management (SIM) tailored for OT environments.
– Vulnerability Response optimised for industrial assets & regulatory compliance.
– Integrate with IRM (Integrated Risk Management) to quantify OT risk exposure.

Asset & Change Management

– Establish OT Asset Management & Change Control within ServiceNow.
– Enable automated impact analysis for change requests, minimising disruption.
– Ensure configuration monitoring for security & compliance standards.

Service Automation & Operational Efficiency

– Implement ITSM for OT (Incident, Problem, Change Management).
– Deploy predictive maintenance workflows to prevent unplanned downtime.
– Automate compliance tracking with real-time risk dashboards.

Training & Adoption Support

– Train both IT & OT teams on ServiceNow’s OTM capabilities.
– Guide cross-functional collaboration & best practices for OT risk management.
– Provide ongoing governance & optimisation for continuous improvement.

Want to speak to a member of the Risktec GRC team?

Contact us today