Client Satisfaction
Twice a year, we survey the clients of all our active projects. The data below is based on the feedback from July 2025 to November 2025.
The response rate is high for such surveys, around 40%, and we very much appreciate the time and effort spent by our clients in providing feedback to us. This feedback helps us significantly in continuously improving our service. The survey asks questions encompassing all aspects of our service, from responsiveness and flexibility, through technical quality, to commercial issues. We are delighted to receive consistently high levels of customer satisfaction across all questions.
Overall, how would you rate your
experience of working with us?
How well did we listen to, clarify and understand
your needs at the start of the work?
How would you rate our flexibility
and responsiveness to your requirements?
How would you rate our communication with you throughout the project?
How was the technical knowledge of
our personnel?
How would you rate the quality of
deliverables from us?
Were you satisfied with the timing
of the deliverables?
Did you receive a complete and pragmatic solution for the agreed scope of work?
How would you rate the ease of
working with us?
Have you received good value from
us compared to other consultants?
Would you recommend us to other organisations or other parts of your organisation?