Organisations investigate business upsets because they are required to by law or their own company standards, or the public or shareholders expect it. But, whatever the motivation, the goal is to identify why the incident happened and to take action to reduce the risk of future incidents.
Decisions evolve around the need to make choices, either to do or not to do something, or to select one option from a range of options. The choices available are often constrained by social, technical, business, safety and environmental requirements and objectives. Successful decision making requires an understanding of these many requirements and objectives, their relative importance, and how to assess options and make the 'best' decision.
Leaders working in high hazard industries are faced with a difficult personal challenge: how do you avoid complacency about major accidents such as a nuclear release, oil spill or train derailment, when such events rarely happen? How do you not 'forget to be afraid'?