Client satisfaction
Twice a year we survey the clients of all our active projects.
The response rate is high for such surveys, around 40%, and we very much appreciate the time and effort spent by our clients in providing feedback to us. This feedback greatly helps us strive to continuously improve our service. The survey asks questions encompassing all aspects of our service, from responsiveness and flexibility, through technical quality, to commercial issues. We are delighted to receive consistently high levels of customer satisfaction across all questions.
Overall are you satisfied with the services you have received with us?
Yes
How well did we listen to, clarify and understand your needs at the start of the work?
Good or Very good
How flexible were we in response to any changing requirements?
Good or Very good
How would you rate our communication with you throughout the project?
Good or Very good
How would you rate our responsiveness?
Good or Very good
How was the technical knowledge of our personnel?
Good or Very good
How would you rate the quality of deliverables from us?
Good or Very good
Were you satisfied with the timing of the deliverables?
Yes
Did you receive a complete and pragmatic solution for the agreed scope of work?
Yes
How would you rate the ease of working with us?
Good or Very good
Have you felt that we have been looking out for your interests?
Yes
Have you received good value from us compared to other consultants?
Yes
Would you consider using us again for this or other services?
Yes
Would you recommend us to other organisations or other parts of your organisation?
Yes
How would you rate your overall experience of working with us?
Good or Very good
Average scores from over 1,400 responses.
